RSS Feed on Twitter on FaceBook StumbleUpon Delicious

Frequently Asked Questions


Placing an Order

How to order cigarettes online?
Accessing you will find a list of all tobacco products available at our online cigarette shop. Choose a cigarette brand and click on it. This will automatically open the brand section with all the assortment, prices and individual brand characteristics.
By clicking on the cigarettes you are interested in, you will be directed to your shopping cart. If you wish to add another cigarette brand from our online cigarette store, just click on "Back to Shopping" in your shopping cart and repeat the process.
After picking all the items, click on "Go to Secure Checkout" and fill in all the required information. Then choose "Click to Purchase" option. Your credit card information will be checked and soon you will receive an email with the status of your order.
What type of payment do you accept?
We accept the payment via Bitcoins or money transfers.
Why the payment amoun indicated on the site differs to that on my card?
The payment amount differs due to the foreign transaction fee, charged by U.S. banks, and/or foreign conversion fee, charged by the processing company we work with.
Can I order by phone?
Unfortunately, no. You can place your orders using our online form only.
What is the maximum number of cartons I can order?
There is no limit of the amount of cartons which can be ordered, however we advice our first-time customers to order not more than 6 cartons
How can I check my order status?
After placing Your order at you will be automatically informed about your ordered status via email. You are allowed to make changes to the order within 24 hours. Please, inform our Support Center via email about your changes and provide the number of your order.

Our Products

Are the offered cigarettes produced in the United States?
Our products are produced in Europe by official manufacturing plants of the leading tobacco companies. All our products are authentic, provide premium quality and correspond to all European standards.

Delivery & Shipping

How long will it take to receive my order?
It usually takes 10-16 days to receive the order from the day of shipping, but we give the term of 14-30 days, to include possible delays due to national holidays, bad weather conditions, etc. Overall, the delivery term depends on your location. Our job is to ensure the best service to our so we are always trying to reduce shipping time.
Where do you deliver cigarettes?
We deliver cigarettes all over the USA and Europe except the following European countries:Italy, Finland, UK, Germany, Netherlands, Ireland and Sweden.
What should I do if I have ordered 6 cartons of cigarettes and got only 3?
We ship goods in parcels containing 2- 3 cartons because of customs issues and taxes. Sometimes Customs and Post Office do not manage to process all the parcels in one day and that can cause parcels delivery delay. Please don't be worried, the rest of your order should come shortly.


Will you enlarge the list of cigarettes offered at
Yes, we are constantly extending the list of products offered on our site.
Do you provide information about your clients to any governmental organizations?
We do not provide any information about our clients or their orders to any government agency.
Can I get my money back if my parcel is damaged or I haven't got a part of my order? guarantees 100% money back in case of non-delivery or damage of your order. We will be able to re-fund your account or resend your missing part in 30 days of your shipment date because of tracking Post Office Procedures. Please contact our Support Center if you want your money back or if you want us to resend your order.
How can I contact your support team ?
If you have any questions or suggestions please send them to [email protected]. Every suggestion will be examined and you will be replied within one day. Don't forget to indicate your order number.
What should I do if I have paid for my order and my order status is "Unpaid" or "Declined" on your site?
Please contact our Support Center and you will get the answer within 24 hours. Please do not forget to indicate your order number.